Jessica Wagner

Jessica Wagner

Contact Details:

Email: JessicaMayWagner@outlook.com

LinkedIn: linkedin.com/in/jessica-wagner-984231b0

Salesforce Trailblazer: https://www.salesforce.com/trailblazer/jwagner16

Coursera Learning: https://www.coursera.org/learner/jessica-wagner-2026

What Makes Me Different?

I’m Jessica, a well‑composed, organized, and articulate professional who thrives in front-facing roles and takes pride in representing an organization with integrity. I am passionate about streamlining complex processes and identifying opportunities to enhance efficiency and clarity. Throughout my career, I have embraced a variety of roles, and the one that has shaped me most—and continues to inspire my work—is being a mother.

Currently I am a Business Analyst with extensive experience in sales operations, CRM administration, and data-driven business strategy. I specialize in transforming complex business challenges into streamlined, scalable solutions that drive growth and operational excellence.

With a strong background in Salesforce CRM, ERP systems, and analytics tools like Tableau and QlikSense, I partner cross-functionally to deliver actionable insights and innovative solutions. I am passionate about supporting commercial teams, optimizing processes, and enabling data-informed decision-making.

I thrive in collaborative environments where clear communication and strategic thinking are valued. Whether leading system enhancements, training teams, or presenting to executives, I bring professionalism, authenticity, and a results-driven mindset to every project.

Outside of work, I enjoy continuous learning and staying current with industry trends to ensure I bring the best practices to my role.

Thank you for visiting my site — I look forward to connecting and exploring opportunities to contribute value and impact.

Professional Experience

IMCD US, LLC – Rochelle Park, NJ

Business Analyst – Pharma Global
Jun 2022 – Present

  • Drive high‑performance sales and accelerate pipeline growth by transforming data insights into strategic action.
  • Analyze sales performance and opportunity pipeline to deliver actionable improvement strategies across the sales funnel.
  • Partner with Sales Leadership and Technical Teams to architect high‑impact dashboards and reports.
  • Lead cross‑departmental collaboration with IT to implement innovative solutions supporting Pharma business objectives.
  • Deliver comprehensive win/loss and sales cycle analysis to inform QBRs and executive decision‑making.
  • Spearhead Salesforce training for new hires, improving team productivity and operational efficiency.
  • Partner with stakeholders to define needs and translate them into detailed, actionable business requirements.
  • Present findings, recommendations, and project updates to stakeholders and executives with clarity and impact.
  • Author documentation for business requirements, processes, and system solutions.
  • Lead testing and validation of new systems and processes to ensure alignment with business requirements.

Sales Coordinator
Jan 2018 – Jun 2022

  • Served as Salesforce Delegated Admin supporting US Pharma/Nutra teams with CRM administration and sales operations.
  • Orchestrated quote generation and sample requests for sales representatives across Pharma and Nutra divisions.
  • Distributed and tracked leads based on customer profiles and product applications.
  • Resolved pricing discrepancies and credit issues through collaboration with customer service, sales, and finance.
  • Led bi‑weekly Pharma team calls to resolve challenges and optimize remote team performance.
  • Architected and maintained reports and dashboards in Salesforce, QlikSense, and Einstein Analytics.
  • Onboarded new hires on Salesforce, QlikSense, and critical business systems.
  • Authored Salesforce guidance documents, PowerPoints, and video tutorials for quotes, call reports, and contact management.
  • Designed Salesforce email templates and delivered hands‑on training.
  • Administered the OnBase contract system, including user training, contract tracking, and entry oversight.
  • Ensured pricing accuracy across ERP/CRM systems, including list pricing and customer‑specific pricing.

Sales Operations Support
Jun 2017 – Jan 2018

  • Managed sample administration, pricing support, sourcing coordination, and CRM testing.
  • Processed incoming sample orders, verified completeness, and entered them into ERP with accurate material allocation.
  • Packaged and shipped samples in compliance with company sampling policies.
  • Created and tracked purchase orders with vendors, ensuring timely delivery.
  • Led the RFQ process including generation, approval, and application of list and spot pricing.
  • Maintained pricing worksheets for materials, transportation, warehouse charges, and fees.
  • Ensured pricing accuracy across ERP systems for product costs, list pricing, and customer special pricing.
  • Coordinated rebate records with accounting to ensure timely vendor payments.
  • Supported sourcing for new raw materials by collaborating with purchasing, technical, regulatory, quality, and management teams.
  • Maintained accurate records of sourcing requests and projects to ensure timely completion and proactive customer communication.
  • Tested the Helix CRM system and provided feedback to global IT for process improvements.
Click here for what I took away from these positions

Green Knoll Grill — Bridgewater, NJ

Server & Manager
Aug 2016 – Jun 2017

  • Managed front‑of‑house operations, staff performance, and customer service in a high‑volume restaurant environment.
  • Oversaw daily operations, including opening and closing procedures
  • Supervised servers and bartenders, ensuring adherence to service, conduct, and cleanliness standards
  • Created and managed staff schedules while enforcing restaurant policies
  • Resolved customer concerns with professionalism and ensured consistent, high‑quality service
  • Managed cash handling, including safe reconciliation and bank deposits
Click here for what I took away from this position

Emerald Financial — Bridgewater, NJ

Executive Assistant
Oct 2015 – Mar 2016

  • Provided administrative and client support to a financial advisor, enhancing operational efficiency and client engagement.
  • Conducted outreach to prospective clients to schedule meetings for investment, insurance, and financial planning services
  • Managed social media presence, including promotional content on Facebook and LinkedIn
  • Organized client files, digital records (DropBox), commission documentation, and renewal‑based lead tracking in Excel/ Salesforce CRM

Click here for what I took away from this position

Hearing Life — Somerset, NJ

Telemarketer / PCC / Assistant Manager – Team Lead
Nov 2014 – Aug 2015

  • Supported patient scheduling, team development, and daily office operations in a healthcare environment.
  • Contacted prospective clients to schedule in‑office appointments
  • Reviewed provider schedules and patient charts to coordinate appointments for new and existing patients
  • Entered and maintained patient data for follow‑up and reporting
  • Coached and developed telemarketing staff through one‑on‑one training sessions
  • Assisted the manager with daily operations and the resolution of customer concerns
Click here for what I took away from this position

Skills

CRM & Systems

  • Salesforce CRM (Delegated Admin)
  • JD Edwards ERP
  • CRM Administration
  • SharePoint Administration

Analytics & Tools

  • Tableau Cloud
  • Tableau Desktop
  • QlikSense
  • Microsoft Excel
  • Einstein Analytics/Salesforce Dashboard & Reports

Operations & Documentation

  • Sales Operations
  • Process Optimization
  • Business Requirements Writing
  • Training & Onboarding

My recommendations

I am pleased to recommend Jessica Wagner for her next professional opportunity. I had the pleasure of working closely with Jessica during my time at IMCD, where she supported me and my sales team with Salesforce, analytics dashboard reporting, and a wide range of sales‑support activities. Jessica quickly became an indispensable resource. She is exceptionally knowledgeable in Salesforce and reporting tools, and she has a natural ability to explain complex processes in a clear, approachable way. Whether she was guiding me through new dashboards, troubleshooting data issues, or helping new salespeople get onboarded, she always delivered with accuracy, patience, and professionalism. One of Jessica’s greatest strengths is her approachable and friendly style. She is the kind of colleague who is always willing to help—no matter how busy she is—and she consistently goes the extra mile to ensure others feel supported. My team and I relied on her regularly, not only because she is highly skilled, but because she creates an environment where people feel comfortable asking questions and learning. Jessica was also instrumental in onboarding new members of our sales organization. Her instructions were always clear, organized, and easy to follow, and she made the learning process smooth for everyone involved. Her combination of technical expertise, strong communication skills, and genuine kindness is rare and truly valuable in a fast‑moving commercial environment. I have no doubt that Jessica will be an asset to any organization. She brings reliability, knowledge, and a collaborative spirit to every task she takes on. I recommend her wholeheartedly. If you need any additional information, please feel free to contact me.
Bill Dunn
Bill DunnSales Leader | Delivering Nutraceutical Solutions | Consultive Sales | Negotiator | Engaging Communicator |
I had the pleasure of working with Jessica Wagner during our time together at IMCD, where she supported both sales and purchasing. Jessica consistently demonstrated exceptional efficiency, attention to detail, and reliability in everything she handled. She has a remarkable ability to manage multiple priorities at once without ever sacrificing accuracy or quality of work. Her support was often crucial in keeping our sales operations running smoothly, and she frequently anticipated needs before they were even voiced. Jessica also communicates clearly, works collaboratively across departments, and brings a calm, solutions‑focused mindset to even the busiest days. Beyond her strong technical and organizational skills, Jessica is simply great to work with—positive, dependable, and committed to delivering results. I would gladly work with her again and highly recommend her to any team looking for a high‑efficiency, high‑impact contributor. Regards, Sarry Abfalter (past employee at IMCD, now with Quadra Group)
Sarry Abfalter
Sarry AbfalterSales Professional |Support Lead | Nutritional and Functional Food Ingredients
More to come soon.
Take away from my positions at IMCD - from Sales Operations support to Business Analyst

My progression at IMCD has been one of the most defining chapters of my career. Starting in Sales Operations Support and growing into a global Business Analyst role gave me a deep, end‑to‑end understanding of how data, systems, and people intersect to drive commercial success. I learned how to translate complex performance metrics into clear, actionable strategies and how to partner with leadership, technical teams, and cross‑functional stakeholders to turn those strategies into real operational improvements.

This experience strengthened my ability to think critically, communicate with impact, and lead initiatives that require both analytical rigor and collaborative execution. It also taught me the importance of scalable processes, clean data, and user‑friendly systems—insights I carried forward as I trained teams, built dashboards, authored documentation, and supported system enhancements.


Most importantly, my time at IMCD showed me that I thrive in roles where I can be both a strategic problem‑solver and a trusted partner—someone who can see the big picture, understand the details, and help teams work smarter, faster, and more effectively.

Take away from my position at Green Knoll Grill — Server & Manager

My time managing front‑of‑house operations in a high‑volume restaurant taught me how to lead with composure, clarity, and accountability. I learned how to motivate a team in real time, uphold service standards under pressure, and resolve issues quickly while keeping both guests and staff supported.


Balancing scheduling, cash handling, and customer escalations strengthened my ability to multitask and make sound decisions in fast‑moving situations. That experience ultimately shaped my confidence as a leader and reinforced my instinct to create structure, maintain high expectations, and deliver a consistently positive experience—skills that have carried forward into every operational and client-facing role I’ve taken on since.

Take away from my position at Emerald Financial — Executive Assistant

Working as an Executive Assistant in a financial advisory environment sharpened my ability to operate with precision, discretion, and a client‑first mindset. I learned how to balance administrative efficiency with relationship‑building—whether I was organizing complex client records, managing renewal‑driven workflows, or reaching out to prospective clients with clarity and professionalism.


It also gave me early exposure to supporting an executive’s brand and business development efforts, from social media management to maintaining organized, audit‑ready documentation. That experience reinforced how much I enjoy being the operational backbone behind someone’s success and how naturally I gravitate toward roles that blend organization, communication, and strategic support.

Take away from my position at Hearing Life — Telemarketer / PCC / Team Lead

This role was an early turning point for me. 

It taught me how to stay composed in a fast‑paced, people‑centric environment while juggling competing priorities. I learned to read situations quickly—whether coordinating complex provider schedules, calming a frustrated patient, or coaching a team member who needed support. It strengthened my confidence in leading others, communicating clearly, and keeping operations running smoothly even when things were hectic.

Most importantly, it showed me that I thrive in roles where organization, empathy, and problem‑solving intersect—skills that have carried forward into every position I’ve taken on since